Contact Us
Seeking guidance on assembling your latest puzzle? Our team is delighted offer exceptional support. Reach out for any inquiries about our collections, or share your puzzling experiences with us. We cherish the stories of enthusiasts.
Our office hours are Monday through Friday from 9am to 5pm EST and we are committed to responding to all inquiries within 2 business days.
Frequently Asked Questions
How can I track my order?
Upon placing your order, you will receive a confirmation email. We process your order within 1-2 business days, and once it is shipped, you will receive an email with a tracking link. This enables you to follow your package's journey with real-time tracking updates.
How long does shipping take?
We currently ship only within the contiguous United States. Standard shipping typically takes 3-5 business days, with faster options available at checkout. Actual delivery times may be affected by factors such as holidays and weather conditions.
Can I adjust or cancel an order?
Once your order is placed, our system processes it automatically to ensure swift and seamless delivery. As a result, we are unable to modify or cancel orders after they have been confirmed. Should you have any questions or concerns, please don't hesitate to get in touch.
Missing a puzzle piece?
Please submit a Missing Pieces Application after assembling your full puzzle. Upon verification from our team, we will arrange a replacement with the whole section containing your missing piece.
Interested in joining our team? We're always eager to meet creative minds and welcome artists to explore opportunities with us. Reach out for a casual and mutually respectful conversation at info@sparkspuzzles.com.